US Bus Trips

Privacy Policy

Effective November 2, 2026

Effective November 2, 2026. US Bus Trips ("US Bus Trips", "we", "us", or "our") respects your privacy. This policy explains what information we collect when you use usbustrips.com, request a quote, or book a trip, how we use it, who we share it with, and the choices you have. We have written it in plain English. It is not legal advice.

Quick summary: We use the details you give us to price and plan your trip. If you tick the optional "Get me extra quotes" box, we share trip details only (date, route, vehicle type, passenger count) with partner operators so they can quote. Your name, email, and phone are not part of that share. We do not sell your information, and we do not send marketing texts without your consent.

1. Who we are

US Bus Trips is the long-distance charter coach brand of Stretch LLC, part of the Unlimited Charters family. We arrange multi-day, multi-state group coach travel across the continental United States: band and choir tours, sports-team travel, national-park trips, family reunions, cross-country routes, and similar group trips. Our quote system and customer records are run on the shared Unlimited Charters platform at unlimitedcharters.com.

2. Information we collect

2.1 Information you give us on the quote form

Contact details: first and last name, email address, and mobile phone number.
Trip details: pickup and drop-off locations, any stops, trip dates and times (including extra days), passenger count, the vehicle you select, and any itinerary notes or special requests you type in.
Your choices: whether you opt in to informational text messages, and whether you tick the optional box to share trip details with partner operators for extra quotes.

When you submit the form, it also sends the page you were on, the referring page, and basic anti-spam signals (such as how long the form took to complete and a Cloudflare Turnstile verification token).

2.2 Information you give us in other ways

Phone calls to (855) 207-8419, emails to quotes@usbustrips.com, and text messages you exchange with us.
Information needed to confirm and run a booked trip, such as a group contact for travel day, rooming or itinerary details, and billing details. Card payments are handled by a third-party payment processor. We do not store full card numbers on our web servers.

2.3 Information collected automatically

Usage data: IP address, browser and device type, pages viewed, referring site, and timestamps. This comes from our server and security logs and from Google Analytics 4 on most site pages.
Approximate location: some pages use your IP address to estimate your general area and show the nearest US Bus Trips service cities.
Precise location (only if you ask): if you click "Use my exact location," your browser asks your permission and uses your location on your device to sort nearby cities. We do not store it.

2.4 Address lookups and maps

When you type an address into the quote form, the form sends what you type to Radar (radar.io) to suggest and validate addresses. To show your route on a map, your browser loads map tiles from CARTO (OpenStreetMap data) and asks the OSRM routing service for driving distance and time between your stops.

3. How we use your information

To prepare and send your quote and to plan your itinerary, vehicle, and driver schedule.
To confirm, manage, and run trips you book, including sending confirmations, trip updates, and reminders by email or text.
To respond to your questions by phone, email, or text.
To process payments and refunds under your trip agreement.
To prevent spam, fraud, and abuse of our site and quote form.
To understand how the site is used and improve it (for example, counting quote submissions in analytics).
To meet legal, tax, and accounting obligations.

4. How we share information

4.1 Partner operators, only if you opt in

If you tick "Get me extra quotes," we share your trip details (date, route, vehicle type, passenger count) with vetted partner transportation operators so they can compete on price. Your name, email, and phone are not included in that share. If you leave the box unticked, we still quote your trip ourselves.

4.2 The operator who runs your trip

Trips are run by DOT-licensed (FMCSA) partner carriers. When you book, we share with the carrier assigned to your trip the information they need to run it, such as the itinerary, pickup details, passenger count, and a contact for the group on travel day.

4.3 Service providers

We use outside companies to run the site and our business. They get only what they need to do their job:

Cloudflare: content delivery, security, and Turnstile spam protection.
Google Analytics 4: site usage statistics.
Radar: address search and validation on the quote form.
CARTO / OpenStreetMap and OSRM: map display and route distance on the quote form.
Email and text-message delivery providers, our web hosting provider, and our payment processor.

4.4 Within the Unlimited Charters family

Quote requests from usbustrips.com go to the shared Unlimited Charters quote system and customer records. Staff who handle US Bus Trips trips work from that same system.

4.5 Legal reasons and business transfers

We may disclose information if the law requires it, in response to valid legal process, or to protect the safety, rights, or property of our customers, drivers, partners, the public, or us. If our business is merged or sold, your information may transfer as part of that deal, and this policy will continue to apply to it unless we tell you otherwise.

4.6 What we do not do

We do not sell your personal information.
We do not share your information with advertisers or data brokers.
We do not use advertising or social-media retargeting pixels on this site.

5. Text messages and calls

Text messages are optional. On the quote form you can choose whether to receive informational texts about your quote or trip. Consent is not a condition of purchase. Texts are sent from the shared Unlimited Charters number +1 855-943-1466. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. We do not share your mobile opt-in information with anyone. See also the Unlimited Charters SMS policy.

We do not place automated marketing calls or send marketing texts without your express consent.

6. Cookies and analytics

Analytics cookies: Google Analytics 4 sets cookies to count visits and see which pages are used. You can block these with your browser settings or Google's opt-out add-on.
Security cookies: Cloudflare may set cookies to protect the site and the quote form from bots.

Our quote form does not set its own tracking cookies. We do not use advertising cookies. You can clear or block cookies in your browser at any time. Blocking security cookies may stop the quote form from working.

7. How long we keep information

We keep information only as long as we need it for the purposes above:

Quote requests that do not become bookings are typically kept for about 24 months, then archived with restricted access.
Booked trips and payment records are kept as long as needed for tax, accounting, and dispute purposes (typically seven years or more).
Emails and texts about a trip are kept as part of that trip's history.

You can ask us to delete your information sooner (see section 10). We may need to keep some records of completed trips.

8. Security

We use reasonable safeguards to protect your information, including HTTPS encryption across the site, access controls on customer records, and a third-party payment processor so we do not store full card numbers on our web servers. No system is perfectly secure. If you think you have found a security problem, email quotes@usbustrips.com.

9. Children

Our services are for adults arranging travel for themselves or a group, which may include minors (for example, school band trips or youth sports teams). We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has sent us information, contact us and we will delete it.

10. Your choices and rights

Access and correction: ask what information we have about you and ask us to fix mistakes.
Deletion: ask us to delete your information, subject to records we must keep.
Partner sharing: ask us not to share your trip details with partner operators on future requests.
Texts and email: reply STOP to any text, or use the unsubscribe link in any marketing email.

Residents of California and other states with consumer privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, and Oregon) may have additional rights to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. We will not treat you differently for using your rights.

To make a request, email quotes@usbustrips.com from the email address (or with the phone number) you used with us. California residents can use the subject line "California Privacy Request." We respond within 30 days.

11. Users outside the United States

US Bus Trips serves trips within the United States. Our servers and service providers are in the United States, so information you send us is processed there.

12. Changes to this policy

We may update this policy as our service or the law changes. The effective date at the top shows the current version. If we make a material change, we will note it at the top of this page.

13. Contact us

US Bus Trips (Stretch LLC)
Phone: (855) 207-8419
Email: quotes@usbustrips.com
Web: usbustrips.com/contact/