Terms and Conditions

Effective November 2, 2026. These Terms and Conditions ("Terms") cover your use of usbustrips.com and any quote or trip you arrange with US Bus Trips ("US Bus Trips", "we", "us", or "our"), the long-distance charter coach brand of Stretch LLC, part of the Unlimited Charters family. By using the site or booking a trip, you agree to these Terms. If you do not agree, please do not use the site or our services. This page is written in plain English and is not legal advice.

1. What we do

US Bus Trips arranges multi-day, multi-state charter coach travel for groups across the continental United States, such as band and choir tours, sports-team travel, national-park trips, family reunions, and cross-country routes. Trips are run by DOT-licensed (FMCSA) partner carriers (see section 6).

2. Quotes and estimates

• Prices shown on the site or sent after you submit the quote form are estimates. They are based on the information you give us and are not binding offers.
• A quote becomes a booking only when we confirm it in writing in a trip agreement and you accept that agreement as it describes.
• Vehicles, drivers, and dates are subject to availability until your trip is confirmed in writing.
• If your trip details change (dates, stops, passenger count, hours, or vehicle), the price may change.

3. Your trip agreement

Each confirmed trip has a written trip agreement. That agreement sets out the itinerary, vehicle, price, deposit, payment, and cancellation terms for that trip, and the signing page and the PDF copy you receive contain the same full sections. The key payment and cancellation terms are summarized below. If anything in the agreement differs from these Terms, the agreement controls for that trip.

• Deposit: by default, the deposit is 50% of the total trip cost. It is due at reservation. The deposit is applied to the total trip cost. It is non-refundable, but it is transferable to a new trip date (see Changing your trip date).
• Payment methods: we accept major credit cards (Visa, Mastercard, American Express and others), cash, certified check, Venmo, Cash App, Zelle and Bitcoin (BTC). Corporate purchase orders are not accepted.
• Trips 14 days out or less: when the trip is 14 days away or less, the full trip cost is due at booking.
• Balance: the remaining balance is due 14 days before your trip and must be paid no later than 7 days before departure. Our automated system may charge the balance up to 30 days before the event, without notice. Balances not paid by 7 days before departure may result in cancellation of the trip with no refund.
• Cancellation less than 30 days out: if the trip is cancelled less than 30 days before the date of service, or the passengers do not show up, or the trip is stopped early without authorization, you are charged the entire cost of the event, including the deposit and the total trip cost.
• Cancellation more than 30 days out: a cancellation more than 30 days before service forfeits the non-refundable deposit. To keep the deposit, move the trip date instead (see Changing your trip date).
• Changing your trip date: you can move your trip to a new date by giving us written notice no later than 7 days before the original date of service. The new date must be within 1 year of the original date of service. Your deposit is non-refundable but transfers to the new date. A date change is not a cancellation, so the cancellation charges above do not apply to it. The 50% deposit, the 30-day cancellation rule and full payment for trips 14 days out or less still apply to the new date.
• How to cancel or change your trip date: send your request in writing to quotes@usbustrips.com.
• Changes: ask for changes as early as possible. Changes to dates, pickup times, or destinations depend on availability and may increase the price.
• Day rates: day rates cover 12 hours of service. Time beyond 12 hours may require a new driver. All trips start when the vehicle leaves the garage and end when it returns to the garage.
• Overtime: overtime is permitted based on vehicle availability, and availability is not guaranteed. Overtime is rounded up to the next hour and charged by the hour, not prorated. Overtime rates are non-negotiable and are charged based on the vehicle's GPS tracking report. Drivers cannot waive overtime; only our dispatcher can approve a waiver. The overtime rate for your trip is as stated in your trip agreement.
• Gratuity: gratuity is included in the price.
• Extra charges: costs not included in your agreement, such as added time, miles, or stops you request during the trip, or cleaning and damage charges (see section 5), may be billed as the agreement describes.

4. Itineraries and driver rest

Your itinerary is planned around the driver-rest limits that apply to the carrier running your trip. Drivers cannot exceed those limits, even if the group asks, and the schedule may need extra time, a second driver, or an overnight stop. Arrival times are estimates and can be affected by traffic, weather, and road conditions.

5. Passenger conduct

• Follow the driver's instructions and posted safety rules, and use seatbelts where the vehicle has them.
• No smoking or vaping on board, and nothing illegal on board.
• Alcohol is allowed only where the law, the operator's policy, and your trip agreement allow it.
• Group leaders are responsible for supervising minors in their group.
• The driver or operator may refuse or stop service to anyone whose behavior is unsafe, illegal, or a threat to the driver, other passengers, or the vehicle.
• The group is responsible for damage to the vehicle caused by its passengers and for cleaning, as set out in the damage and cleaning fees below.
• You are responsible for your own luggage and personal items. Check the vehicle before you leave it.

Damage and cleaning fees

You are responsible for all damage to the vehicle, including excessive cleaning, spills, broken seats, burns, or upholstery damage, at the actual repair cost. These set fees apply:

• Vomiting or bodily fluids: $250 automatic cleaning fee.
• Smoking: $250, and the trip ends immediately.
• Cigarette burns: $500.
• Ripped or damaged upholstery: $750–$2,500.
• Excessive mess (trash, empty bottles, food, or other items left in the vehicle): at least $250, and no more than $1,000.

All damage charges are billed to the card on file. If the card is declined, a final bill is sent by email and is due within 15 business days. Unpaid claims go to legal after 30 days.

6. Partner carriers and insurance

Trips are run by DOT-licensed (FMCSA) partner carriers. The carrier that runs your trip is responsible for its vehicles, drivers, licensing, insurance, and compliance with transportation laws. Your trip agreement will show the details for your trip. We are not responsible for the acts or omissions of an independent operator beyond what the law requires.

Insurance

Stretch LLC carries commercial auto liability ($1,000,000 combined single limit), commercial general liability ($1,000,000 each occurrence / $2,000,000 aggregate), a $3,000,000 umbrella, and workers' compensation (employer's liability $1,000,000). Certificate of insurance available on request.

7. Delays and events outside our control

We are not responsible for delays, changes, or cancellations caused by events outside our reasonable control, such as severe weather, road closures, traffic, accidents, mechanical breakdowns, natural disasters, strikes, public-health orders, or government actions. When something like this happens, we will work with you and the operator to find a reasonable solution.

8. Limits on liability

To the fullest extent the law allows:

• The site and our services are provided "as is" and "as available," without warranties of any kind beyond those required by law.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, such as lost profits, missed events, or non-refundable costs booked elsewhere.
• Our total liability for any claim related to a trip is limited to the amount you paid us for that trip.

Some states do not allow certain limits on liability, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

9. Your responsibilities

You agree to give us accurate trip and contact information and to make sure your group follows these Terms and your trip agreement. You agree to cover claims, losses, and costs (including reasonable attorneys' fees) that result from your group's misuse of our services, breaking these Terms or the law, or the negligent or wrongful acts of your passengers.

Indemnity, reviews, and claims: as stated in the trip agreement, you agree to indemnify and hold harmless US Bus Trips / Stretch LLC, their agents, and employees from all claims, damages, losses, injuries, and expenses arising out of or resulting from any accidents or incidents. You agree not to sue, slander, or post bad reviews against Stretch LLC arising out of services rendered. If Stretch LLC is forced to defend any action brought by you, you agree to pay Stretch LLC's costs and reasonable attorney's fees if Stretch LLC successfully defends.

10. Using this website

• Use the site and quote form only for real trip inquiries. Do not submit false information, spam, or automated requests, or try to disrupt or gain unauthorized access to the site.
• Site content, including text, images, logos, and design, belongs to US Bus Trips, Stretch LLC, or our licensors. Do not copy or reuse it without permission.
• Photos of vehicles are examples. The vehicle on your trip is the one described in your trip agreement.
• The site links to other websites, including Unlimited Charters for services we do not offer. We are not responsible for the content or practices of other sites.
• We try to keep the site accurate, but information like routes, travel times, and destination details can change.

11. Privacy

Our Privacy Policy explains how we collect, use, and share your information.

12. Governing law and disputes

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules.

• Contact us first: if a dispute comes up, you agree to first contact us in writing at quotes@usbustrips.com so we can try to resolve it in good faith.
• Binding arbitration: any dispute will be resolved by binding arbitration in Baltimore, Maryland, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
• Class action and jury waiver: all claims proceed individually. No class, collective, or representative actions are allowed. You and we each waive any right to a jury trial.
• Courts: any court action will be brought only in Baltimore County, Maryland.
• Time limit: any claim must be filed within one (1) year of the cause of action, or it is forever barred.

13. Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows the current version. Changes apply from the date they are posted. The terms in effect when your trip agreement was signed continue to apply to that trip.

14. Other terms

If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a term right away, we can still enforce it later. You may not transfer your rights under these Terms without our written consent.

15. Contact us

US Bus Trips (Stretch LLC)
Phone: (855) 207-8419
Email: quotes@usbustrips.com
Web: usbustrips.com/contact/